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The adoption of AI tools appears to focus more on increasing automation and reducingcosts, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.
Yet, financial leaders are facing a perfect storm: rising laborcosts, an acute shortage of skilled accountants, evolving regulatory frameworks, and the rapid push toward AI and automation. Outsourcing eliminates these overheads, reducinglaborcosts by 20%-50% while freeing up capital for growth-focused initiatives.
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