Co-Sourcing Labor Costs Research 
Premier BPO
JUNE 28, 2024
Increasing customer dissatisfaction with AI-driven solutions hinders companies from fully capitalizing on the potential cost reductions. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.
Premier BPO
JUNE 28, 2024
Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “
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Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
Premier BPO
AUGUST 30, 2024
4 Offshore Co-Sourcing: The Ultimate Team Booster Offshore staff augmentation involves engaging third-party service providers from other countries to support the in-house employees. The savings can be redirected to other vital areas, such as research and development, product promotion, and innovation.
Premier BPO
JUNE 25, 2024
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.
Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
Groove Technology
AUGUST 10, 2022
Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. Groove Technology, the only Vietnam PEO with an in-house recruitment team, will source, hire, and onboard your Vietnamese personnel. Labor costs are low. Employment contracts. Candidate hiring and background checks.
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