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Offering 24/7 support availability not only handles repetitive tasks like many typical customer service issues but provides specialized customer support for more complex issues at a fraction of the cost, translating into service delivery that yields customer satisfaction and operating efficiencies.
The objectives established for the outsourcingoperation were not in dispute. The company wanted to regain control in its approach to outsourcing. After extensive evaluation, the company partnered with SMC Squared to strategically “right-source” the execution. The culprit was the deteriorating execution. THE SOLUTION.
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