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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

Most employers are struggling to find the talent that can fill the roles available on their team, with recent research indicating that 75% of US employers need help finding suitable talent 2. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

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Inspiring Development Dialogue Event Demonstrates the Transformative Force of Impact Sourcing | Blog

Everest Group

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

The client researched many different BPOs before deciding to partner with Premier BPO. By executing this framework with co-sourcing characteristics, we can approach the whole recruitment and onboarding process together while harmonizing business objectives. Co-create the future with PremierTech Solutions.

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Innovative Strategies Driving Talent Sourcing and Acquisition in the Philippines

Everest Group

With the talent shortage across all industries, companies are taking innovative approaches to talent sourcing and acquisition. Traditional talent sourcing strategies The commonly used practices for proactively locating the best potential hires for open or future positions are no longer enough with the great need and talent shortage.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. 2 Ensure Data Quality and Governance Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Andrew Way, senior director of research at Corporate Insight, a market research firm, says that banks, for example, boasted about the growing number of tasks their chatbots could perform, “ Saying ‘Hey, we can handle 100 tasks’ might make people think it can help with fee reversals or conduct transactions… when in fact it can’t. ”