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The Transformative Power of AI-Enabled Self-Service Tools on CX

Premier BPO

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line.

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How to Overcome CX Team Turnover, Understaffing, and Seasonality

Simplr

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

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Jira vs Servicenow Compared 2023

31 West

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

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Impact Sourcing | Athena Alliance | Event

Everest Group

WEBINAR Impact sourcing | Athena Alliance May 25, 2023 9:00 AM PT | 12 PM ET Talent, be it in-house or with your sourcing partners, has become complex in 2023. Global services, especially, are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition.

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How to integrate offshore development teams to scale your business

The Scalers

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. If you missed this webinar, we’re sharing some of the key takeaways in this article.

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How to Manage the Ukraine-Russia Impact on Service Delivery | LinkedIn Live

Everest Group

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

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System Integration (SI) Capabilities on Google Cloud Platform (GCP) PEAK Matrix® Assessment 2022

Everest Group

System Integration (SI) Capabilities on Google Cloud Platform Enterprises are increasingly adopting public cloud due to increased hyperscaler services and System Integrator (SI) investments in hyperscaler-specific cloud service and solution portfolios. LEARN MORE ABOUT Top Service Providers. Learn More. Learn More. Learn More.