Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

NOVEMBER 23, 2023

For students pursuing advanced degrees like an MBA, additional support, such as an MBA essay writing service , can be beneficial in managing their academic workload while making the most of Office 365’s collaborative features. Here’s a comprehensive guide on how to set it up for schools, students, and educators.

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Collaborations Co-Sourcing Administrative Automation 130

IBM Business Partners

SEPTEMBER 30, 2021

The new relationship between IBM and Axcelinno is not only a natural fit, but also a strategic decision,” notes Josh Minthorne, Co-Founder and Director at Axcelinno. “As As an official IBM Business Partner, Axcelinno also takes advantage of valuable partner benefits such as IBM Co-Marketing.

Co-Sourcing 52

Co-Sourcing Design Software Marketing 52

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

The Scalers

NOVEMBER 30, 2022

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. If you missed this webinar, we’re sharing some of the key takeaways in this article.

Offshoring 92

Offshoring Co-Sourcing Engineering E-Commerce 92

SIG Speaks

JULY 30, 2021

As demand continues to rock supply chains, we prepare for the future of procurement and risk mitigation with a host of exciting resources, industry research and webinars to elevate you in your role. Power Hour Webinars. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. . The problem?

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

Everest Group

APRIL 7, 2022

With the talent shortage across all industries, companies are taking innovative approaches to talent sourcing and acquisition. Traditional talent sourcing strategies The commonly used practices for proactively locating the best potential hires for open or future positions are no longer enough with the great need and talent shortage.

Sourcing 52

Sourcing Co-Sourcing Flexibility Jobbing 52

Everest Group

NOVEMBER 7, 2022

The following three broad categories of industry-specific cloud solutions are emerging in the market: Cloud infrastructure providers such as Microsoft Cloud for Manufacturing, AWS for Health, and Google Cloud for Telecommunications focus on providing an industrialized set of cloud solutions and services tailor-made for specific industries.

Co-Sourcing 52

Co-Sourcing Banking Manufacturing Retail 52

SIG Speaks

SEPTEMBER 1, 2021

with a host of exciting resources, industry research and webinars to elevate you in your role. On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. register now. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

OCTOBER 1, 2021

Power Hour Webinars. Join this webinar with Kate Seagriff, Director of Strategic Sourcing from TripActions, and Aurélie Krau, Travel Consultant from Festive Road, as they explore the important role of technology to support these strategic goals and build resilient organizations. Digital Disruption in Sourcing and Procurement.

Co-Sourcing 40

Co-Sourcing Facilities Management Sourcing Analytics 40

SIG Speaks

NOVEMBER 1, 2021

Power Hour Webinars. During this webinar, Erika Novak, Head of Client Services at Utmost, will provide an overview of total talent management, why it matters, and how you can build a tactical roadmap to get started on this journey. . How to Build Resilient Supply Chains to Overcome Sourcing Disruptions. register now.

Co-Sourcing 40

Co-Sourcing Sourcing Automation Business Process Outsourcing 40

Premier BPO

APRIL 13, 2023

The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO. Different countries excel in certain areas, such as tech support or customer service outsourcing. Watch the live stream recording of our webinar Chapter 1 here: [link] Have Concerns About Outsourcing? We Can Help!

Outsourcing 52

Outsourcing Offshoring Co-Sourcing BPO 52

Everest Group

MARCH 1, 2023

In a few years, AI bots could replace various roles, such as customer service executives, recruiters, content writers, and even coders. We might expect to see a single generative AI tool functioning across multiple domains (finance, HR, marketing, customer service, operations, etc.)

Marketing 52

Marketing Co-Sourcing Content Writing Finance 52

Hyland

SEPTEMBER 7, 2022

Hyland’s Alfresco Digital Business Platform (DBP) integrates with several Amazon Web Services (AWS) AI capabilities that can improve records management. Capturing the content from its source — not just reactively scanning paper documents. Read more to learn about three high-powered AWS tools. Hyland on AWS.

Efficiency 52

Efficiency Government Out-Tasking Co-Sourcing 52

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Parul Jain.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

SIG Speaks

NOVEMBER 2, 2021

For many US companies, understanding the total cost of IT talent services has always been challenging, and is even more concerning now as budgets and resources continue to tighten during the COVID-19 crisis. The stale India IT Services model is flawed, not the talent, which is why we’re seeing more US companies creating their own GIC.

Co-Sourcing 40

Co-Sourcing Offshoring Outsourcing Accounting 40

SirionLabs

OCTOBER 6, 2020

This blog has been co-authored by Claude Marais, President, SirionLabs and Arjen van Berkum, Chief Strategic Wizard, CATS CM. The simple way to look at this is, every organization procures some form of goods or services from suppliers, adds value to it, and sells it to customers.

Sourcing 52

Sourcing Co-Sourcing Finance Management 52

Everest Group

APRIL 7, 2022

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. This exclusive event is limited to: Global business services heads.

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Co-Sourcing Global Business Services Government Collaborations 52