Blue Ocean

NOVEMBER 19, 2024

In today’s landscape of omnichannel customer support, efficient help desk optimization is crucial. The disconnect between systems was creating friction in the customer service workflow, impacting both agent productivity and digital customer experience.

Data Entry 52

Data Entry Call Center Reduced Costs Sales 52

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Many firms are using self-service and e-commerce websites as stand-alone profit centers. Customer Support.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Everest Group

SEPTEMBER 14, 2023

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Blue Ocean

MARCH 19, 2024

Trusting in the process, and in your new partner’s ability to achieve that seamless switch, can be tough. In this blog post, we’ll explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services soon?

Outsourcing 56

Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Blue Ocean

MARCH 19, 2024

Trusting in the process, and in your new partner’s ability to achieve that seamless switch, can be tough. In this blog post, we’ll explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

OCTOBER 21, 2024

It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camel’s back.

Customer Service 52

Customer Service Sales Customer Support Service 52