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In today’s world, BCP requires the ability to pivot tactics and strategies quickly and efficiently—and the location of your contactcenteroutsourced partner is a serious factor in that ability. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved.
Trusting in the process, and in your new partners ability to achieve that seamless switch, can be tough but a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction. Long Story Short: Outsourcing is a business of wins and losses.
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