Blue Ocean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. We measure “How would the customer rate the service experience?” as part of our QA process.

Data Entry 52

Data Entry Call Center Reduced Costs Sales 52

Blue Ocean

OCTOBER 21, 2024

It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. This is an example of a company that understands how important it is to deliver outstanding service to existing customers.

Customer Service 52

Customer Service Sales Customer Support Service 52

Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. But as a strategic partner invested in the long-term success and profitability of our client, we saw this as an opportunity to support our client through innovation and collaboration.

Out-Tasking 52

Out-Tasking Automation Order Management Time Savings 52

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

FEBRUARY 17, 2022

In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved. But what about when crisis hits? It is not one size fits all.

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Listen, learn, share… in other words, collaborate.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives. They want to workshop risk-reward models with you.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Listen, learn, share… in other words, collaborate.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives. They want to workshop risk-reward models with you.

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Blue Ocean

OCTOBER 7, 2024

During your site visit, you can assess for yourself how the center handles the delicate balance of driving productivity and efficiency to meet your grade of service goals while also considering the human impact of those business decisions on the frontline agents. Have they paid attention to the details? Is your visit well organized?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

During your site visit, you can assess for yourself how the center handles the delicate balance of driving productivity and efficiency to meet your grade of service goals while also considering the human impact of those business decisions on the frontline agents. Have they paid attention to the details? Is your visit well organized?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Intugo

AUGUST 15, 2023

In this comprehensive blog post, we’ll explore why engaging in call center outsourcing in nearshore Mexico can be a game-changing decision for your business. Proximity Breeds Efficiency When choosing a call center outsourcing partner , proximity ensures seamless communication, collaboration, and timely response to business needs.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52