Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. accelerate self-service), apply AI/ML to business use cases (e.g., Data is a powerful force.

Banking 130

Banking Analytics Finance Engineering 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? Prove that collaboration doesn’t have to happen in a conference room? For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

The Hackett Group

SEPTEMBER 28, 2023

The Hackett Group’s Digital World Class human resources research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. But the commitment to technology continues to pay off for Digital World Class HR organizations.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. This shift in focus brings with it new challenges and opportunities for GBS leaders.

Global Business Services 52

Global Business Services Government Research Collaborations 52

Zinnov

FEBRUARY 19, 2024

This urgent caution led to the initiation of the Manhattan Project, a massive, secret mission that united global experts and culminated in the Hiroshima atomic bombing on August 6, 1945, marking a catastrophic end to World War II and reshaping global power dynamics.

Analytics 95

Analytics Out-Tasking Engineering Sales 95

Zinnov

OCTOBER 26, 2023

The way GCCs are structured and set up, helps companies minimize risks, bring in efficiencies, optimize operations, and ensure long-term sustainability. Global Capability Centers also ensure accelerated innovation and business continuity, while reducing costs and risks. Take COVID-19 or the ongoing wars, for instance.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Capgemini

APRIL 11, 2023

Indeed, a recent report by the Shared Services & Outsourcing Network (SSON) states that most shared service organization (SSO) leaders have taken steps to pre-empt further fallout by evolving a robust global business services (GBS) model.

Service 52

Service Shared Services Reduced Costs Global Business Services 52

The Hackett Group

FEBRUARY 16, 2024

Procurement leaders are also actively evaluating how generative AI (Gen AI) can help them improve both efficiency and effectiveness in a range of functional areas. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%.

Advisory 59

Advisory Research Analytics Risk Management 59

Zinnov

SEPTEMBER 24, 2024

Bengaluru, 19 September 2024 : In the face of mounting macro-economic challenges, Global Business Services (GBS) organizations are at a pivotal moment. This focus is driven by the dual need to enhance operational efficiency and foster innovation amidst ongoing economic headwinds.

Analytics 40

Analytics Efficiency Global Business Services Management 40

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. They are strategic decisions that reinforce our commitment to sustainable and inclusive business practices.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

The Hackett Group

JULY 8, 2021

This also includes investments in emerging technologies such as smart automation, advanced analytics, and collaboration tools that enable greater automation. Digital world-class procurement organizations continue to modernize the technology landscape, which explains why their technology cost is 20% greater than that of peers.

Analytics 52

Analytics Automation Design External Service Provider 52

The Hackett Group

OCTOBER 22, 2024

Consistent investment in technology is a crucial driver of finance’s efficiency. Their technology costs are 11% lower than their peers, thanks to consistent investments in modern architecture and emerging technologies such as Gen AI, smart automation, advanced analytics, and collaboration tools.

Finance 59

Finance Advisory Marketing Reduced Costs 59