Hyland

SEPTEMBER 5, 2022

Held in Dublin this year and available virtually, the Open Source Summit is the premier event for open source developers, technologists and community leaders. My colleague, Antoine Thomas , and I will be at the event, presenting on how a cloud-native approach enables you to better deliver solutions to market.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Groove Technology

AUGUST 15, 2024

development outsourcing services. Key Features of Node.js: Event-Driven Architecture Node.js is built on an event-driven architecture, which is designed to handle multiple connections simultaneously. Instead, it listens for events and processes them as they occur. This means that when a request is made to a Node.js

Outsourcing 100

Outsourcing Service Flexibility Collaborations 100

Groove Technology

AUGUST 15, 2024

Elevate your business with Groove Technology's expert JavaScript outsourcing services. It enables developers to enhance user interfaces, manage browser events, and build dynamic, responsive web applications. Event Handling JavaScript excels in managing user interactions through its robust event-handling capabilities.

Outsourcing 100

Outsourcing Service E-Commerce Flexibility 100

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. We’ve gathered some tips from IT experts on how engineering service providers can improve their security protocols using Office 365. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

Hyland

AUGUST 12, 2022

The effort is part of Hyland’s annual Week of Service , and this is just one of a couple of dozen of organizations where Hylanders are pitching in this year. Fast forward a few decades and add in about 5,000 employees, and our annual volunteer event is bigger, more distributed and more impactful than anyone could have imagined.

Service 98

Service Collaborations Efficiency Management 98

Everest Group

JULY 26, 2024

In just 78 minutes, a faulty update from CrowdStrike caused global chaos, grounding flights, disrupting hospitals, and halting banking services. Enterprises must prioritize building business resilience to address black swan events, such as the CrowdStrike update incident or the COVID-19 pandemic.

Cybersecurity 59

Cybersecurity Banking Supply Chain Management Collaborations 59

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Human Resources Flexibility Call Center 95

Future of Sourcing

JUNE 1, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 93

Service Human Resources Flexibility Call Center 93

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

NoonDalton

FEBRUARY 26, 2024

This evolution, spurred by technological advancements and catalyzed by recent global events, has dismantled traditional office boundaries, setting the stage for a more flexible and digitally connected work environment. Technological Milestones: The journey of virtual teams is closely tied to key technological advancements.

Collaborations 52

Collaborations Flexibility Reduced Overhead Out-Tasking 52

31 West

MAY 29, 2023

Like G Suite, Google Workspace offers a bunch of productivity tools for communication, meeting, presentation, collaboration, etc. These features can amazingly benefit all your business processes, including help desk support services. You can also pull data from a suspended account in the event of an employee leaves the company.

Accounting 130

Accounting Collaborations Automation Administrative 130

Simplr

SEPTEMBER 26, 2022

This article is part of Simplr’s CX Data Lab , where we leverage analytics and data science from within the Simplr platform to uncover best practices and trends in customer service interactions. We here at Simplr see hundreds of thousands of customer service emails every day. Businesses have the same issue.

Customer Service 91

Customer Service Service Automation Efficiency 91

Perficient Digital Transformation

JUNE 26, 2024

That’s why we are proud to partner with Salesforce and Women In Technology (WIT) to host the Empowering Women in Technology Panel Event: Breaking Barriers and Building Futures on July 10th at Salesforce Tower in Atlanta at 11 A.M Your unique viewpoints and lessons learned can contribute to an enriching dialogue.

Collaborations 52

Collaborations Jobbing Engineering Management 52

Automation Anywhere

JULY 5, 2021

In light of this forthcoming big change, here are four errors to avoid when automating customer service functions. Because of this, many organizations are using RPA to automate customer service functions and, in fact, are achieving high ROI on their investments. Phone interactions will drop from 41% to 12%.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

31 West

JUNE 27, 2023

It provides you with the A to Z business solution, enhancing your customer service, team collaboration, data security, project management, etc. So your IT service desk can perform efficiently, providing flawless services. It helps with better collaboration in the organization. and share them with the team.

Collaborations 130

Collaborations Accounting Efficiency Flexibility 130

Groove Technology

MARCH 22, 2022

This entails contracting with an external service provider to manage the administrative and compliance aspects of employee compensation. While choosing an IT outsourcing business, you’ll have the option of selecting a collaboration model. Event management: Ceremonies and events are essential components of any business.

Outsourcing 130

Outsourcing Event Management Payroll Accounting 130

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Hyland

AUGUST 5, 2022

Decreased team collaboration. Likewise, how does management implement greater collaboration between virtual teams and those in the office? If emails no longer work as your main form of communication, consider incorporating collaboration tools or shared workspaces to exchange messages, make calls and send across files faster.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Vilmate

JANUARY 11, 2024

Today, we want to review the highlights of 2023 and discuss the significant events in the IT world. Web Summit 2023 Web Summit is the biggest and most well-known technology event that has been happening in major European cities for several years. Forbes describes this event as a “rock concert in the field of technology.”

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Simplr

JANUARY 30, 2023

From traditional and challenger banks, to trading, crypto and buy now, pay later platforms, you must stay nimble in all aspects of customer experience—the questions you ask when vetting customer service vendors are no exception. 8 Questions to Ask Every Customer Service Supplier Do you have a privacy compliance program?

Service 90

Service Banking Regulations Offshoring 90

31 West

JUNE 30, 2022

G Suite is a pack of apps and software that sustains collaboration and productivity in organizations through cloud computing. Google suite is a collection of collaborative business apps. You will get some of the most valuable tools for communication, collaboration, security , and storage for your business. Team Collaboration.

Collaborations 130

Collaborations Software Right-Sizing Administrative 130

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. What Services Does Connectwise Cybersecurity Management Offer?

Cybersecurity 130

Cybersecurity Event Management Out-Tasking Reduced Costs 130

Perficient Digital Transformation

APRIL 26, 2023

As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect. This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Are you ready to revolutionize your business with ServiceNow?

Collaborations 98

Collaborations Customer Service Automation Service 98

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services .

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

Automation Anywhere

DECEMBER 1, 2020

Today, as businesses move to the cloud, interest is growing in RPA-as-a-Service, which delivers RPA functionality in the cloud, fully hosted and managed by the RPA provider. This adds cloud security as another important consideration when businesses are evaluating RPA-as-a-Service vendors. SOC 2 reports are unique to each organization.

Service 96

Service Robotics Process Automation Regulations Automation 96

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

31 West

JUNE 20, 2023

Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized. These help you from file storage to team collaboration and project tracking. Thus your team will become more productive with simplified and organized collaboration. Meet, Calendars, Slides, Sheets, Docs, etc.

Management 130

Management Collaborations Accounting Efficiency 130

31 West

APRIL 27, 2024

Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. If you are an IT team offering after-hours call services , you need a communication platform that allows uninterrupted communication. Zoho Connect and Slack are our best choices for effective team collaboration.

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

Perficient Digital Transformation

SEPTEMBER 17, 2024

As an Optimizely expert, I eagerly anticipate this time of year due to the exciting Optimizely events happening worldwide. During these events, we learn about new product releases and discover innovative ways to drive success for our customers. Will you be at Opticon 2024? Perficient will see you there! This can lead to several issues.

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Groove Technology

MAY 9, 2023

Event-driven programming Node.js operates on an event-driven architecture. Real-time web applications Due to its event-driven architecture, Node.js is a prime choice for real-time web applications, such as chat rooms, collaborative tools, or gaming apps. That’s how blocking I/O works. In contrast, Node.js

Engineering 130

Engineering Out-Tasking Efficiency Collaborations 130

IBM Services

MAY 17, 2023

Capgemini and IBM collaborate to drive the future of drone potential Capgemini’s Energy and Utilities Industry Platform, in collaboration with IBM Ecosystem Engineering GSI Lab, has developed Drone-as-a-Service (DaaS).

Service 80

Service Analytics Out-Tasking Collaborations 80

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

Groove Technology

OCTOBER 15, 2024

When evaluating staff augmentation versus full-project outsourcing, several key differences must be considered, including control and management, integration and collaboration, flexibility and scalability, cost structure, and scope and duration. This infusion of external expertise boosts productivity and drives innovation.

Outsourcing 130

Outsourcing Project Outsourcing Flexibility Collaborations 130

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Groove Technology

JUNE 3, 2022

Its ability to build on top of existing systems is one of the reasons why it is so popular for establishing web services. Before you start developing RESTful APIs, you need to have a basic understanding of: Web-based services. Web service. Event-driven. Event-driven architecture is only useful in a few situations.

Design 130

Design Software Time Savings Efficiency 130

Perficient Digital Transformation

JUNE 7, 2022

Azure Databricks: Azure Databricks is a data analytics platform optimized for the Microsoft Azure cloud services platform. Provides an interactive workspace that enables collaboration between data engineers, data scientists and machine learning engineers. Databricks Data Science & Engineering.

Right-Sizing 138

Right-Sizing Analytics Engineering Out-Tasking 138