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Myths and Truths About the BPO Industry 

Redial

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. BPO jobs are low-skilled Contrary to popular belief, BPO roles often require specialized skills like technical support, financial analysis, and even legal expertise. These positions demand continuous training and upskilling.

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How Job Satisfaction Boosts Employee Engagement?

Perficient Digital Transformation

Job Satisfaction Job satisfaction refers to how content and fulfilled employees feel about their jobs. It is a critical factor in driving high performance, innovation, and retention within a software development organization. When employees are satisfied with their jobs, they are more motivated, engaged, and productive.

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Is 2024 a Year of GBS Reckoning? | Blog

Everest Group

From any vantage point, COVID was good to the global business services (GBS) model. Prove that collaboration doesn’t have to happen in a conference room? The funding for business services innovation is showing signs of drying up. Show the enterprise how to work globally?