Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. Hence, in such deals, cost reduction commitments may not yield the amount and type of innovation enterprises expect.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

MAY 11, 2023

Furthermore, it is important to note that healthcare provider businesses face a considerable amount of exposure to labor costs. This is especially true for more labor-intensive provider businesses like home health, personal care services, and hospice, where labor can account for more than 50% of costs.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Paysquare

MARCH 3, 2024

Integration also enables seamless communication and collaboration between HR, payroll, and other departments. Additionally, AI-driven payroll platforms offer predictive analytics capabilities; they forecast labor costs, identify cost-saving opportunities, and optimize resource allocation.

Payroll 52

Payroll Regulations Data Entry Administrative 52

Magellan Solutions

JULY 29, 2021

“AI in terms of quality control is really going to play a huge role in that regard for better conversations, more compliant conversations, and, just ultimately, increased results in the agent performance,” Nima Hakimi, Convoso CEO and Co-Founder, said in a webinar on The 2.0 Lead Generation Call Center.

Call Center 52

Call Center Sales Analytics Insurance 52