Everest Group

SEPTEMBER 14, 2023

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

NOVEMBER 29, 2023

Outsourcing operations to remote teams has become more than just a strategic choice—it’s a pivotal component of modern business practices. Outsourcing to remote teams is not just a response to the demands of a globalized market, but a proactive step towards operational efficiency, innovation, and growth.

Outsourcing Operations 52

Outsourcing Operations Outsourcing Out-Tasking Right-Sizing 52

Magellan Solutions

JUNE 23, 2023

It guarantees the responsible and effective incorporation of AI into outsourcing operations. Today, we will explain how outsourcing AI can help businesses. Opportunities of AI in Outsourcing Increased Efficiency and Productivity One of the key benefits of outsourcing artificial intelligence is improved efficiency.

Outsourcing 98

Outsourcing Out-Tasking Analytics Outsourcing Operations 98

NoonDalton

DECEMBER 1, 2021

Here are five practical tips for running a smooth customer service outsourcing operation. That means you’ll need to be really clear in your training, present plenty of examples, and be willing to collaborate with your provider to ensure that they fully understand your strategy and your brand voice.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

NoonDalton

FEBRUARY 5, 2024

Nearshoring : Nearshoring refers to the practice of outsourcing tasks or services to companies in nearby countries or regions, typically within the same geographical area or time zone. While offshoring can offer significant cost savings, it may also present challenges related to communication, cultural differences, and time zone management.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

NoonDalton

NOVEMBER 13, 2023

Quality Assurance: AI tools are employed to monitor and evaluate the quality of work in outsourcing operations. While AI may pose certain challenges in terms of job displacement, it also presents opportunities for job evolution and the creation of new roles.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52

NoonDalton

NOVEMBER 6, 2023

It’s crucial to acknowledge that the adaptation of hybrid work in frontline roles does not only present challenges but also offers significant opportunities. Real-time collaboration platforms enable frontline workers to engage with colleagues and supervisors as if they were in the same physical space.

Outsourcing 52

Outsourcing Flexibility Retail Jobbing 52