IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. TCS and IBM collaborated closely to address the challenge presented by the client.

Collaborations 58

Collaborations Service Retail Engineering 58

IBM Business Partners

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 59

Retail Order Management Streamline Operations Flexibility 59

CGS Inc

MAY 25, 2023

Body Over the years, you have undoubtedly heard the stories chronicling large retailers’ decisions to invest in their manufacturing supply chains. Panelists in the session included industry veterans Brett Mathes, Carhartt Director of Supply Chain Services and Paul Magel, CGS President of Application Solutions and Technology Outsourcing.

Retail 52

Retail Manufacturing Co-Sourcing Nearshoring 52

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners. Improve customer experience. Focus on business outcomes, not just outputs.

Service 105

Service Manufacturing Healthcare Software 105

Groove Technology

APRIL 11, 2023

MuleSoft Integration’s architecture is centered around API-led connectivity Additionally, the Anypoint Platform – a core component of MuleSoft Integration – provides various tools and services for businesses to design, develop, and manage integrations at will.

Retail 130

Retail Flexibility Design Efficiency 130

Anexa

AUGUST 29, 2023

The point is that shopping trends constantly evolve, become priorities, and characterize the retail model. This makes it increasingly difficult for retailers dealing with skyrocketing overheads and ruthless competitors – and let’s not forget the highly discerning customer base that demands more engaging experiences.

Retail 52

Retail E-Commerce Sales Customer Service 52

Zinnov

SEPTEMBER 18, 2024

This move by Adidas is part of a larger trend that’s reshaping the Global Retail landscape. Over the past decade, numerous Global Retail Leaders have recognized India’s potential as a hub for innovation and operational excellence. 1 Retail GCC Destination? 1 Retail GCC Destination? The result?

Retail 52

Retail Supply Chain Management E-Commerce Inventory Management 52

Perficient Digital Transformation

NOVEMBER 1, 2021

We’re excited to present 5 Questions to Ask when Evaluating a Drop Ship Vendor , a white paper written in collaboration with our partner, Fluent Commerce and Perficient’s Directors of Commerce, Devanshu Sood, and Steve Gatto. Service level agreements and support. What You’ll Learn from the Piece. Inventory updates. Managing returns.

Order Management 115

Order Management Retail Collaborations Management 115

Capgemini

JUNE 3, 2024

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

Retail 52

Retail Insurance Finance Manufacturing 52

Everest Group

JULY 6, 2023

Confronted with significant challenges in managing their supply chain due to fragmented software solutions and data silos, retail and consumer packaged goods (CPG) enterprises need unified platforms that support the demand for customization while maintaining agility. Reach out for more information on this topic.

Retail 52

Retail Supply Chain Management Inventory Management E-Commerce 52

Groove Technology

DECEMBER 16, 2024

This article addresses that challenge by providing a detailed analysis of the top 11 Philippine outsourcing companies , with Groove Technology standing out with its 230+ experts and diverse experience in E-commerce, Fintech, and Retail sectors. Major Clients : E-commerce, Fintech, and Retail leaders. Address : Cebu City.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 98

Banking Service Right-Sizing Automation 98

Magellan Solutions

OCTOBER 6, 2022

Who Needs to Outsource Typing Services? By outsourcing typing services, your company can finish a project faster and more efficiently. Any business that hires this service from offshore can make money as long as it runs regularly. Any business that hires this service from offshore can make money as long as it runs regularly.

Outsourcing 75

Outsourcing Service E-Commerce Administrative 75

31 West

JUNE 28, 2024

The former integrates every possible channel that your customer might choose to initiate a chat with you or learn more about your services. Especially IT help desk outsourcing companies that offer round-the-clock support services. Improve Consistency Consistency is key to a good support service.

Customer Support 130

Customer Support Sales Collaborations Marketing 130

TTEC

APRIL 22, 2022

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact centre. These findings call attention to the fact that more is expected of service and sales associates than ever before.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

Groove Technology

SEPTEMBER 26, 2024

With hundreds of companies offering software development services globally, how can CTOs, CIOs, and other decision-makers ensure they select a reliable partner who understands their business needs and delivers high-quality results on time and within budget? You'll need to evaluate several criteria to select the most suitable one.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Groove Technology

MAY 15, 2023

MuleSoft integration involves using MuleSoft’s tools and services to build connections between different applications and data sources, enabling seamless communication and data sharing. Time zone differences: Depending on where your outsourced team is located, time zone differences may make collaboration more difficult.

Outsourcing 100

Outsourcing Retail Collaborations Labor Costs 100

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

Groove Technology

JUNE 15, 2023

The process typically involves the following steps: Requirement Identification : The client collaborates with the outstaffing company to define their project requirements, including the desired skills, experience, and timeline.

E-Commerce 130

E-Commerce Flexibility Collaborations Healthcare 130

31 West

DECEMBER 5, 2022

Information Technology Service Management is a set of tools and processes that manage IT services. It enables your IT desk service providers and in-house IT teams to accelerate customer service delivery. ServiceNow ITSM module is a cloud-based platform that follows a proactive approach to managing IT services.

Information Technology 130

Information Technology Automation Efficiency Management 130

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Managed marketing services provide the hyper-personalization needed to build customer loyalty and reduce churn.

Marketing 72

Marketing Management Service Offshoring 72

IBM Business Partners

SEPTEMBER 20, 2022

Retailers face a constant challenge when it comes to ensuring that the right products are available when customers want them. IBM Business Partner, GK Software SE is a German-headquartered developer and provider of standard software for the retail sector and currently counts 22% of the world’s 50 largest retailers among its customer base.

Retail 52

Retail E-Commerce Sales Pharmaceuticals 52

Groove Technology

SEPTEMBER 26, 2024

Outsourced software development involves engaging external service providers in different geographical regions for software creation tasks. Control and Communication While in-house teams offer direct control, modern project management tools have made remote collaboration highly effective. What is Outsourced Software Development?

Software 130

Software Outsourcing Offshoring Nearshoring 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

.orgSource

APRIL 17, 2023

Supermarket cashiers, fast food employees, and retail sales assistants are already on the chopping block. The 4Cs or critical thinking, creativity, collaboration, and communication complement technology and will serve any organization well in competitive markets. The nominees varied depending on the publication.

Collaborations 52

Collaborations Jobbing Retail Marketing 52

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Cybersecurity 64

Hyland

SEPTEMBER 16, 2022

Its Document Management and Collaboration team has created more than a dozen solutions impacting virtually every business unit, including: An R&D tax credit repository for the Product Development team. Collaboration activation. Teams across our Product and Commercial organizations are collaborating to enhance upgrade processes.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Amzur

JULY 2, 2024

Through collaborative stakeholder engagement, the cloud-smart approach ensures that cloud initiatives directly address identified pain points and contribute to achieving pre-defined business goals. Increased Innovation: Measure the number of new products and services launched using cloud-based solutions.

E-Commerce 92

E-Commerce Inventory Management Retail Analytics 92

Perficient Digital Transformation

NOVEMBER 24, 2021

In the newly published white paper, Top 6 Challenges of Drop Ship Vendor Management , we learn more about utilizing drop-ship vendor management (DSVs) and why they’ve become extremely popular for most organizations and retailers to expand their product range and test new products. Our Collaboration in this White Paper.

Retail 69

Retail Order Management Collaborations Management 69

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Groove Technology

FEBRUARY 17, 2022

Customers prefer to buy products or services online because it is quick and convenient. However, for eCommerce store owners, online retail is becoming a more competitive industry, so using social media for eCommerce is more critical. Indeed, the instant messaging service is used by over 1.3 billion people. Final Word.

Retail 130

Retail Sales Marketing Accounting 130

IBM Services

NOVEMBER 8, 2023

The supply chain plays a pivotal role in delivering goods and services to both businesses and consumers, serving as the connective thread between industries, nations, communities and all components of the value chain. The more value chain parties can collaborate, the more power there might be in standards and acts such as FSMA.

Inventory Management 111

Inventory Management Collaborations Right-Sizing Regulations 111

Perficient Digital Transformation

OCTOBER 25, 2021

This is an incredible recognition of our team and the hard work and collaboration they contribute each day. We’re excited to announce that inRiver named us its North American Partner of the Year for 2020 at PIMpoint Digital on Thursday, October 7, 2021. Our Relationship with inRiver. Many of our PIM team members are inRiver certified.

Retail 69

Retail Manufacturing Collaborations Management 69

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

E-Commerce 52

E-Commerce Management Service Retail 52

Raya Contact Center

AUGUST 4, 2021

The IAOP (International Association of Outsourcing Professionals) awarded the recognition in response to RAYA CX’s innovative assistance to an international retail chain. The organization believed that the quality of its customer service was letting the brand’s reputation down. Read the case study here.

Global Outsourcing 87

Global Outsourcing Selective Outsourcing Outsourcing Professionals Outsourcing 87

Groove Technology

DECEMBER 14, 2022

Notably, the pandemic scenario is the main cause of the increase in app usage across all categories, including banking, retail, employment, and leisure. This rise in extensive smartphone use is being driven by the digitization of financial, retail, and management services as well as the accessibility of enjoyable content.

Retail 130

Retail Design Marketing Banking 130