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However, as the world evolves, GBS organizations need to remain agile to keep up with advancing technologies, navigate the recent talent shortage, and maintain cost competitiveness and accelerate innovation to help drive the CEO agenda. Consider collaborating with external partners such as startups and academic institutions to fill gaps.
Going further, the “Zoomer” generation gravitates towards immediate gratification and, particularly, “Buy now, pay later” services. Innovative intentions, inexperienced implementation Gen Z is also beset by a very tumultuous financial world. They expect continual innovation and settle only for leading-edge solutions.
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