Everest Group

AUGUST 27, 2024

By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for better insights, improve collaboration across departments, and enhance the overall customer experience. How can I unify end-to-end CX?

Streamline Operations 130

Streamline Operations Sales Collaborations Sourcing 130

Everest Group

AUGUST 5, 2024

Einstein 1 is a modular platform that can be tweaked as per the enterprise needs and comes with core solutions for sales, marketing, service, commerce, and data that are natively integrated into the platform, along with other solutions that can significantly enhance these capabilities, such as analytics and AI.

Sales 162

Sales Analytics Collaborations Design 162

Everest Group

NOVEMBER 28, 2023

Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs. This strategy will help MGAs drive value creation, capitalize on new opportunities, innovate and launch newer products to the market, and, ultimately, deliver exceptional value.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Everest Group

JUNE 18, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Amzur

OCTOBER 10, 2024

Supply chains are intricate networks that connect businesses to their customers, ensuring products and services reach their destinations efficiently and on time. Collaboration : The ability to work effectively with suppliers, customers, and other stakeholders. However, building a stable supply chain is not without its challenges.

Supply Chain Management 59

Supply Chain Management Inventory Management Advisory Collaborations 59

Premier BPO

OCTOBER 23, 2024

Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. Automating the data integration process reduces the need for manual entry, minimizing human error and streamlining operations. By optimizing ETL processes for efficiency and reduced costs, Premier helps streamline operations.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

AUGUST 5, 2024

Einstein 1 is a modular platform that can be tweaked as per the enterprise needs and comes with core solutions for sales, marketing, service, commerce, and data that are natively integrated into the platform, along with other solutions that can significantly enhance these capabilities, such as analytics and AI.

Sales 130

Sales Analytics Collaborations Design 130

Everest Group

DECEMBER 27, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 130

Streamline Operations Insurance Out-Tasking Engineering 130

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.

Service 98

Service Banking Robotics Process Automation Finance 98

Premier BPO

JUNE 18, 2024

So, to fulfill these considerations, companies need to deliver Customer Satisfaction through Customer service excellence. companies leverage outsourcing to streamline operations and gain a competitive edge 1. This is incredibly challenging for companies exploring outsourcing their operations for the first time.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130

Everest Group

SEPTEMBER 19, 2024

These solutions also elevate customer experiences through personalized interactions, advanced self-service options, and consistent, context-aware engagement across all touchpoints. By bridging the gap between front office and back-office, AI solutions also enable quicker, more seamless, and richer experience for the customers.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Perficient Digital Transformation

NOVEMBER 20, 2024

Recognizing these imperatives, a leading health organization and Salesforce have embarked on a groundbreaking partnership to streamline the prior authorization process. By adopting advanced technologies, the collaborators are setting a new standard for efficiency and patient care.

Healthcare 52

Healthcare Administrative Streamline Operations Out-Tasking 52

Everest Group

JUNE 6, 2023

Despite these issues, Cognizant ranked sixth in Everest Group’s latest version of the flagship leaderboard of global IT organizations – PEAK Matrix Service Provider of the Year 2023. As analysts, we will closely scrutinize Cognizant’s progress in these areas and offer insights to buyers and investors in IT and Business Process Services.

Banking 130

Banking Streamline Operations Analytics Collaborations 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. It can also facilitate collaboration between teams, leading to increased revenue and growth opportunities. What is Anypoint Platform?

Management 130

Management Design Streamline Operations Flexibility 130

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. MGAs also are qualified to underwrite and bind coverage as well as perform customer support services, including policy issuance and claims management. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

31 West

APRIL 16, 2024

Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. With judicious planning, IT support can morph from a financial black hole into a beacon of savings.

Software 130

Software Labor Costs Out-Tasking Outsourcing 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. As businesses aim to improve operations, outsourcing marketing has become a trend to watch. The market size for outsourcing services is witnessing significant growth. Moreover, it reduces costs and streamlines operations.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Perficient Digital Transformation

FEBRUARY 14, 2023

This includes factors such as vendor relationships, existing investments, portability requirements, go-to-market strategies, geographic footprint, cloud-first vision, build vs. buy tendencies, and seamless alignment with enterprise architecture, cybersecurity, and operational mandates.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

Amzur

FEBRUARY 17, 2022

This is especially true for CIOs and CTOs, who are at the frontline when it comes to streamlining operations and making ends meet. Streamlining workflows. Collaboration among teams. Team collaboration is one of the biggest challenges facing CIOs and CTOs. Remote working is here to stay.

Cybersecurity 98

Cybersecurity Collaborations Streamline Operations Operational Costs 98

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Groove Technology

AUGUST 1, 2022

Logistics are an essential part of a company’s supply chain because they ensure that you’re coordinating your operations to meet the demands of your customers successfully — processing orders, maintaining proper material storage, fleet management, cataloging inventory, shipping products, and so on. Logistics Data Exchange.

Software 130

Software Supply Chain Management Automation Manufacturing 130

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

Avasant

DECEMBER 13, 2021

UK Digital Service Providers Helping Accelerate Digital Adoption. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView. The report recognizes service providers in four categories: Leaders: Accenture , HCL , IBM , TCS and Wipro. Press Releases.

Service 52

Service Streamline Operations Sales Research 52

Offshore India Data Entry

APRIL 19, 2024

Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth. Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

NoonDalton

SEPTEMBER 9, 2024

Business leaders are struggling to manage workloads and maintain productivity, leading many to turn to outsourcing or managed services. Understanding the difference between traditional outsourcing and managed services can help businesses make informed decisions about which model suits their operational needs and long-term goals.

Managed Services 52

Managed Services Outsourcing Management Service 52

Groove Technology

JULY 3, 2023

In today's interconnected global economy, companies are increasingly turning to offshore outsourcing services to gain a competitive edge. Whether it is software development, customer support, data entry, or finance and accounting, offshore outsourcing offers a wide range of specialized services that cater to diverse business needs.

Offshoring 100

Offshoring Outsourcing Data Entry Reduced Overhead 100

Magellan Solutions

JANUARY 5, 2024

24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. Imagine a world where customers are satisfied, operations run smoothly, and interactions are seamless. The need for steadfast 24/7 service availability across time zones grows stronger.

Service 52

Service Customer Support Efficiency Right-Sizing 52

Amzur

SEPTEMBER 17, 2024

The healthcare industry has seen an unprecedented IT boom in recent years, driven by the need for better patient care and streamlined services. Improve patient engagement: Foster a more collaborative relationship between patients and healthcare providers.

Healthcare 103

Healthcare Right-Sizing Reduced Costs Flexibility 103

Amzur

SEPTEMBER 13, 2024

These include: NetSuite Connector for Salesforce: This new integration enables seamless data synchronization between NetSuite and Salesforce, improving collaboration and data accuracy. Conclusion SuiteWorld 2024 highlighted NetSuite’s continuous drive toward AI-powered innovation, delivering tools that will transform how businesses operate.

Analytics 98

Analytics Advisory Streamline Operations Automation 98

Amzur

OCTOBER 8, 2024

Containers empower precise allocation of CPU and memory, slashing waste and driving down operational costs. For instance, a financial services company can leverage containers to power high-frequency trading applications, unlocking peak resource efficiency and unmatched performance.

Healthcare 104

Healthcare Automation Efficiency Flexibility 104

The Hackett Group

OCTOBER 6, 2023

They are also able to modernize their technology landscape through digital transformation , implementing intelligent automation, advanced analytics , cloud enablement and collaborative tools, which enable them to spend 45% less than typical companies on IT outsourcing and further reduce labor costs. Here are some highlights: 2.9X

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

Paysquare

JUNE 17, 2024

The responsibilities of the outsourced service provider include keeping track of all business financial transactions and creating important financial reports, such as profit and loss statements and balance sheets and other work related to accounts. What services do bookkeepers provide?

Accounting 52

Accounting Outsourcing Service Payroll 52

Paysquare

JULY 25, 2023

Consequently, an increasing number of businesses in India are opting to use payroll outsourcing services as a means of streamlining their operations and concentrating on core business activities. Now the question arises: How can businesses evaluate the cost-effectiveness of different payroll service options?

Payroll 52

Payroll Outsourcing Service Regulations 52