31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Amzur

SEPTEMBER 16, 2021

Digital transformation brings manifold benefits for organizations including, Understand customer behavior and deliver services accordingly. Digital transformation will bring a paradigm shift in daily operations and delivering services. Undeniably, employee collaboration is vital in achieving digital transformation goals.

Out-Tasking 95

Out-Tasking Cybersecurity Collaborations Sourcing 95

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. This collaborative effort between Zinnov and ProHance offers a comprehensive guide to navigating these challenges.

Global Business Services 52

Global Business Services Government Research Collaborations 52

Zinnov

OCTOBER 12, 2021

DOWNLOAD THE WHITEPAPER. This Cyient-Zinnov joint whitepaper touches upon some critical aspects and answers questions such as –. Deep collaboration between the various ecosystem players such as telecom operators, equipment manufacturers, and system integrators will be key when building and scaling the network of the future.

Manufacturing 52

Manufacturing Flexibility Research Collaborations 52

Automation Anywhere

JULY 14, 2022

We stood shoulder-to-shoulder with our customer and social impact partner, UK’s National Health Service (NHS) , to fight through this crisis. NGH provides general acute services for 700,000 in the UK’s Midlands region. The Automation Anywhere team worked overnight, side-by-side with NGH’s IT staff. Why this global approach?

Automation 59

Automation Healthcare Robotics Process Automation Collaborations 59

Amzur

AUGUST 8, 2024

Make sure you collaborate with cloud providers with HIPAA, GDPR, FedRAMP, ISO 27001, SOC 2, NIST Cybersecurity Framework, and other certifications to ensure security, privacy, and compliance. Downtime and service disruptions Unexpected downtimes and disruptions can take a toll on an organization’s performance, reputation, and productivity.

Right-Sizing 102

Right-Sizing Cybersecurity Service Flexibility 102

Amzur

SEPTEMBER 30, 2021

– Ajit Manjappara , VP – Product Engineering Services, Amzur Technologies. For example, removing support for an age-old application might create service disruptions. So, create a comprehensive transition plan in advance to eliminate customer service & experience disruptions. . Download Whitepaper.

Information Technology 98

Information Technology Out-Tasking Right-Sizing Flexibility 98

The Scalers

FEBRUARY 6, 2024

Get the ANZ CTO’s blueprint for offshoring Discover how 100 CTOs in ANZ are building offshore tech teams DOWNLOAD WHITEPAPER What does a CTO do? Stop searching and start scaling LEARN MORE A VP of Engineering is responsible for the following duties: Collaborating with product, sales, and marketing teams to bring products to market.

Engineering 82

Engineering Offshoring Out-Tasking Administrative 82

Zinnov

FEBRUARY 15, 2024

Generative AI Enhancing Engineer Engagement A key finding of the study is that 70% of the engineers experience improved engagement through Generative AI adoption, fostering collaborative team dynamics and collective problem-solving, thus reducing attrition. VIEW Whitepaper DOWNLOAD THE WHITEPAPER

Engineering 52

Engineering Software Out-Tasking Efficiency 52

Zinnov

MAY 30, 2023

The Generative Pretrained Transformer (GPT) model uses information gathered from the Internet (articles, whitepapers, news stories, etc.) Google Google announced “BARD,” a Conversational AI service. Some interesting examples of emerging industry-specific use cases include: BFSI (Banking, Financial Services, and Insurance) 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Zinnov

MARCH 3, 2023

Pre-pandemic, half the gig workers were concentrated in two sectors – Retail Trade and Transportation, mostly app-based ride-hailing services and last-mile deliveries. The share of white and grey-collar gigs is rising steadily, with Banking, Insurance, and IT services being the key verticals driving this trend. Of the 7.7

Insurance 52

Insurance Cybersecurity Retail Banking 52

The Scalers

MAY 29, 2024

Common dedicated development team services Whatever product you are developing that requires development, you can set up a team to help deliver it and ensure it is fit for purpose. They make big claims like being able to find the best engineers or offering the same quality of service at a fraction of the cost of others.

Offshoring 86

Offshoring Engineering Software Out-Tasking 86

Amzur

AUGUST 26, 2021

They serve different purposes to ensure a business embraces modern ways and delivers exceptional customer services. At a high level, digital transformation strategy is about adopting new and advanced technologies to change the way an organization works, people interact, and deliver services to customers.

Out-Tasking 98

Out-Tasking Right-Sizing Streamline Operations Automation 98

Hyland

OCTOBER 27, 2022

Eighty-nine percent of decision-makers describe undergoing an ECM-to-content services transition as important to the success of their digital transformation strategies.”. Forrester Research in Content at Your Service: How Modern Content Services Platforms Power Digital Transformation [link]. Well, hindsight is 20/20, right?

Government 82

Government Out-Tasking Software Collaborations 82

The Scalers

JULY 31, 2024

They engage deeply with the technical aspects of building software, from writing code to debugging, and often collaborate within teams to deliver software that aligns with specified requirements and functionalities. There are different specialisations within software development: front-end, back-end, full-stack, and mobile.

Engineering 75

Engineering Software Offshoring Design 75

Influx

JANUARY 31, 2023

B2B sales (selling products and services to other businesses, rather than to individual consumers) often involves lengthy sales cycles, multiple decision-makers, and a strong emphasis on building solid relationships. Enhancing the user experience, value-added services can increase a business’s chances of working with you.

Sales 52

Sales Collaborations Marketing Outsourcing 52

Magellan Solutions

JUNE 14, 2023

For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits. Customer Service Virtual assistants provide support services, such as answering questions, resolving issues, and processing returns. What Are Virtual Assistants And Their Role In SMEs? Virtual assistants are remote workers.

Efficiency 52

Efficiency E-Commerce Out-Tasking Data Entry 52

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. How will Sourcing for Outsourcing and Shared Services Change Going Forward? The Future of Procurement, Today: How leaders can seize the moment by digitizing procurement.

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. How will Sourcing for Outsourcing and Shared Services Change Going Forward? The Future of Procurement, Today: How leaders can seize the moment by digitizing procurement.

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

MARCH 1, 2022

Advancing Inclusion and Diversity for Services Procurement. How do you take advantage of best practices to upgrade your services procurement I&D strategy? How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . In this session, Allegis Global Solutions experts will explore the answers.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Quint

AUGUST 31, 2021

All of this represents for IT, a need to ‘Evolve’ (quickly) – from ‘Service Provider’ to ‘Strategic Partner’ which requires a significant change in Attitudes, Behaviors, Culture ( ABCofICT ) from both IT AND the Business. See also the whitepaper ‘ The 8-Field Model’. Metamorphosis. See the article ‘ High performing teams….the

Collaborations 52

Collaborations Government Management Service 52

SIG Speaks

SEPTEMBER 2, 2022

Join us for this collaborative and very personal conversation! Long gone are the days of manually managing suppliers and their associated service agreements. This new whitepaper from GEP provides a step-by-step plan for setting up an effective DEI program. We will close the day with a topic-based roundtable discussion. .

Global Alliances 40

Global Alliances Sourcing Research Operational Costs 40

The Scalers

JUNE 26, 2024

Learn everything you need to know about offshore development services in India. Here are five reasons why offshoring is an ideal solution to build a team with Indian programmers driving software innovation: Get the ANZ CTOs blueprint for offshoring Discover how 100 CTOs in ANZ are building offshore tech teams DOWNLOAD WHITEPAPER 1.

Offshoring 52

Offshoring Engineering Software Outsourcing 52

SIG Speaks

MAY 2, 2022

That session will be followed by Daryl Hammett, Global Head of Demand and Operations at Amazon Web Services (AWS), who will lead an exciting deep-dive discussion on the importance of professional development in sourcing. . How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . learn more. .

Sourcing 40

Sourcing Finance Shared Services Sales 40

3Pillar Global

JUNE 3, 2024

So there’s no way to verify their eligibility prior to service. Think about it: if your workflow doesn’t automatically check eligibility upon scheduled service, you risk either uncompensated care, or saddling the patient with an unexpected bill and seriously degrading their user experience.

Management 52

Management Robotics Process Automation Engineering Healthcare 52

The Scalers

MARCH 15, 2023

Learn the smarter way to build your tech team offshore DOWNLOAD WHITEPAPER This not only helps companies remain competitive but also enables them to innovate faster and deliver more high-quality products to customers. Today’s cloud infrastructure is the solution and with it, increased efficiency, reliability, and security.

Offshoring 52

Offshoring Right-Sizing Reduced Costs Software 52

Everest Group

SEPTEMBER 21, 2021

Senior Analysts in our technology practice work with clients on the demand, supply, and investment side of the global technology and services market. Global supply-side participants (technology vendors and IT service providers) on different aspects of go-to-market strategy such as sales, marketing, and competitive intelligence.

Global Sourcing Advisory 100

Global Sourcing Advisory Research Advisory Strategic Sourcing 100

IBM Services

FEBRUARY 22, 2024

IBM’s Scaled Data Science Method , an extension of CRISP-DM, offers governance across the AI model lifecycle informed by collaborative input from data scientists, industrial-organizational psychologists, designers, communication specialists and others. The CRISP-DM model is useful here.

Co-Sourcing 98

Co-Sourcing Government Design Accounting 98

Capgemini

JULY 19, 2024

It’s a core value shaping consumer behavior, as we explore in our ReThink whitepaper, Food for thought: How can collaboration and technology drive a more sustainable food ecosystem? The good news is that there are new technologies that enable data collaboration without confidential data sharing. We will get back to you.

Retail 52

Retail Collaborations Reduced Costs Manufacturing 52

Capgemini

DECEMBER 15, 2023

It will also provide a strong centralized structure and governance framework for developing a shared vision, transformation initiatives collaboration, and strategic alignment between key stakeholders. Consider leveraging your service providers’ expertise to fill the gaps. For further information, please see our Privacy Notice.

Automation 52

Automation Collaborations Government Management 52

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Practice Director – Healthcare and Life Sciences Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Healthcare 100

Healthcare Advisory Research Jobbing 100

The Scalers

DECEMBER 4, 2024

This transition can also improve customer service by enabling faster responses and smoother collaboration with external partners. For example, a Product Manager can now collaborate with engineers to quickly build and iterate on features, using no-code platforms to test ideas without coding.

Supply Chain Management 91

Supply Chain Management Offshoring Cybersecurity Healthcare 91

Capgemini

FEBRUARY 26, 2025

plarform as a service) Budgeting, forecasting, and overspending alerts Managing anomalies Establishing FinOps culture and accountability Switching usage-based pricing to new consumption models (reservations, saving plans, spot instances, etc.) FinOps can also help companies choose the most environmentally friendly cloud service providers.

Co-Sourcing 52

Co-Sourcing Accounting Efficiency Finance 52