Pure Moderation

MAY 21, 2021

The cost of losing business to poor customer service amounts to several tens of billions each year, regardless of the size or sophistication of the organisation. Customer ticket support – Pure Moderation uses an omnichannel ticketing system ensuring no ticket goes unanswered.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Magellan Solutions

AUGUST 14, 2020

Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce. Importance of customer support to e-commerce sites. Offering customer support to your e-commerce sites.

E-Commerce 52

E-Commerce Call Center Customer Support Customer Service 52

Magellan Solutions

MAY 19, 2023

EXAMPLES OF HOW BUSINESSES HAVE SUCCESSFULLY IMPLEMENTED BPM STRATEGIES Example #1: Business process outsourcing (BPO) companies that have a customer relationship management (CRM) system can improve customer service. Example #2: Software development companies that use BPM adopt project management tools.

BPO 52

BPO Outsourcing Management Out-Tasking 52