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Upstart locations driving offshore competition. The global contactcenteroffshoreoutsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Those that get it right will reap significant economic benefits.
If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of ContactCenterOutsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. What should you do?
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