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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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What Is ESM, and Why Is It Important?

Automation Anywhere

Its numerous opportunities for automation significantly enhance productivity, making end-users more efficient and effective in daily tasks. Beyond ITSM ESM is a cross-organizational platform with a shared service catalog designed to automate workflows via low code or no code toolsets.

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79% of Executives Attend Global Events to Learn from Real Case Studies, 55% Also Cite Networking with Peers—Everest Group

Everest Group

The theme of the conference is “The Pragmatic Edge: Designing Your Future.” DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers.

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New Everest Group Study Highlights Egypt’s Prospects as a Global Services Hub

Everest Group

“With the largest global services workforce in the MEA region, and major players like _VOIS (Vodafone) and Concentrix surpassing 10,000 FTEs, Egypt’s prominence in the industry continues to grow.” The theme of the conference is “The Pragmatic Edge: Designing Your Future.” For more information, visit [link]

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Save the Date for Kscope22

Perficient Digital Transformation

Kscope22 , ODTUG’s user conference known for providing a rich opportunity for networking and education on Oracle technologies, is taking place June 19 – 23 in Grapevine, TX. We also offer a post-implementation managed services offering. Why Attend? Absolutely!

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Lucy Birch Joins Everest Group as Chief Marketing Officer

Everest Group

Working out of Everest Group’s London office, Birch will oversee the firm’s global marketing strategy and operations, including support for existing and new research services. Birch and her team will also support the firm’s new conferences business unit, Everest Group Global Events, announced in January.

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Taking Global Business Services to the Next Level

AH Anderson Consulting

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) External Perspective.