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Attending a Conference? Make the Most of your Investment

SIG Speaks

Conference season provides excellent opportunities for in-person networking and professional growth. Keep in mind though that conferences cost time and money. Plan Ahead As with many things in life, maximizing your experience at a conference requires thoughtful preparation. What do you want to achieve? Who do you want to meet?

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What Are The Differences Between IT Service Desk and Incident Management?

31 West

Inside this realm of IT support, you may have come across several terms like help desk, IT service desk outsourcing , incident management, and customer support, among others. As a manager, you are responsible for understanding these subtle differences, as it will help you prioritize issues and serve users better. Predictability.

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Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

Everest Group

This webinar, drawing from current advancements and Everest Group’s recent research, will provide cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity. What should service providers do with gen AI in cybersecurity?

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Deciphering Voice Networks – Unravelling an Often Misunderstood Aspect of Enterprise Networking

Everest Group

Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Accurately defining and pricing RUs is essential to ensure both the enterprise and service provider benefit. To shed light on this often-cloudy aspect of enterprise networking, read on.

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Practice Director – BPS Pricing

Everest Group

APPLY ON LINKEDIN Job Title: Practice Director – BPS Pricing Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. tax managed services, third party risk management etc. –

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What Is ESM, and Why Is It Important?

Automation Anywhere

Enterprise Service Management (ESM) is gaining substantial traction across industries, mainly because it applies to so many different business cases. ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. now apply to it.

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Life Sciences Operations PEAK Matrix® Assessment

Everest Group

To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain. This report will enable enterprises to identify suitable service providers to manage the evolving needs of their businesses.