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In the current landscape of customerservice , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency. Download Pandemic ebook.
If you need training insights, weve got an eBook for that.) We draw the line at asking our frontline people (who are being made redundant) to train the new vendors team on their roles. We think thats just basic decency with a side dish of humanity. (If
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