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In an outsourced environment, your potential partner may be supporting programs as diverse as enterprise tech support and customerservice for consumer packaged goods; emergency roadside assistance and insurance claims in-take; loyalty program membership account management and telecom consumer tech troubleshooting.
When a global IT corporation sought to modernize their customerservice operations, we transformed potential revenue loss into strategic advantage. As one of three contactcenter vendors supporting ordermanagement for this organization at a global level, we deliver logistics support, change management, and technical documentation.
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