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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical.

article thumbnail

Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical.