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What You Need to Know About Contact Center BCP When Outsourcing

Blue Ocean

In today’s world, BCP requires the ability to pivot tactics and strategies quickly and efficiently—and the location of your contact center outsourced partner is a serious factor in that ability. Download Pandemic ebook.

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Switching Vendors? Here’s How to Seamlessly Transition Your Outsourced Customer Care Program

Blue Ocean

Trusting in the process, and in your new partners ability to achieve that seamless switch, can be tough but a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction. If you need training insights, weve got an eBook for that.)