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Switching Vendors? Here’s How to Seamlessly Transition Your Outsourced Customer Care Program

Blue Ocean

Get a Memorandum of Understanding in place right away what you need is a basic document that allows the outsourcer to begin work while the MSA and SOW get worked on. With an MOU in place, the new partners talent acquisition team can immediately start work on the agent profile and begin building out their skill assessments, job postings, etc.