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In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. Download Pandemic ebook. The post What You Need to Know About ContactCenter BCP When Outsourcing appeared first on Blue Ocean.
(If you need training insights, weve got an eBook for that.) Your program management team on the incumbent side, with the input of functional area managers like Training Managers and Info Services Managers, should spearhead this effort.
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