Contact Center Outsourcing Flexibility Outsourcing 
Blue Ocean
JULY 2, 2024
Let’s start with our obvious bias: we are a small player in the global outsourcing industry. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. Check out this article.
Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.
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Blue Ocean
JULY 15, 2024
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.
Blue Ocean
FEBRUARY 17, 2022
As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. This approach gave us the ability to address intra-day and intra-weeks spikes with greater flexibility. Rethink Your Tactics.
Magellan Solutions
SEPTEMBER 10, 2019
Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Chat and email services fall under non-voice call center operation.
Blue Ocean
JUNE 17, 2021
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.
Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.
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