Blue Ocean

JULY 2, 2024

Our position is: one size does not fit all when it comes to customer care. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. Check out this article. There sure is!

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Right-Sizing Offshoring 52

Blue Ocean

OCTOBER 17, 2023

When you go to RFP for your next outsourcer, how can you verify that the companies you’re engaging are truly committed to running a sustainable, socially aware, ethically governed business? What 3 rd Party ESG Validation Is Right for You? When Should You Demonstrate Flexibility in Assessing ESG?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Flexibility.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49