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As enterprises look to mitigate concentration risks by diversifying their contactcenter presence and further tap advantages such as cost arbitrage, diverse talent, and rapid technological advancements, businesses find Africa increasingly attractive for CX delivery.
If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of ContactCenterOutsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. Management. Co-managed.
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