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With robust telecommunications and widespread internet connectivity, businesses can efficiently run contactcenter operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.
If an agent has created a “wow” experience that gets public recognition from a guest, that’s pretty much the definition of a job well done, and we need to recognize and value that. What are you looking for in a contactcenter partner? 5 Insights About Sourcing and Developing Strategic Partnerships. Let us know today.
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.
On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Get a Memorandum of Understanding in place right away what you need is a basic document that allows the outsourcer to begin work while the MSA and SOW get worked on.
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.
You’ll task your team with running a tight procurement process to assess potential contactcenter partners. Undoubtedly, that will involve a number of stakeholders on your side, including the sourcing professionals who make their living running RFPs. Do employees have the tools and resources to do their job well?
You’ll task your team with running a tight procurement process to assess potential contactcenter partners. Undoubtedly, that will involve a number of stakeholders on your side, including the sourcing professionals who make their living running RFPs. Do employees have the tools and resources to do their job well?
In the current marketplace, there is simply no way around a multishore contactcenter delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales.
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