Contact Center Outsourcing and Order Management

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Contact Center Outsourcing

Order Management

Contact Center Attrition and the RFP: You’re Asking the Wrong Questions

Blue Ocean

JANUARY 31, 2023

In our world, for example, we have both programs with attrition levels greater than 30% (where agents are dealing with angry consumers on every shift) and programs where attrition has held steady in the single digits for more than a decade (enterprise-level order management where agents rarely engage with someone who is upset or angry).

Call Center

Call Center Contact Center Outsourcing Outsourcing Insurance

Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

Blue Ocean

NOVEMBER 11, 2024

As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation. The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years.

Out-Tasking

Out-Tasking Automation Order Management Time Savings

Global Sourcing Brief

Contact Center Attrition and the RFP: You’re Asking the Wrong Questions

Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

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