Contact Center Outsourcing, Order Management and Out-Tasking

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Contact Center Outsourcing

Order Management

Out-Tasking

Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

Blue Ocean

NOVEMBER 11, 2024

As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation. The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years.

Out-Tasking

Out-Tasking Automation Order Management Time Savings

Contact Center Attrition and the RFP: You’re Asking the Wrong Questions

Blue Ocean

JANUARY 31, 2023

Provide: – The current size of the team – The scope of work/nature of agent tasks – Summarize how the program is similar to our own requirements This last example is probably going to produce the most meaningful insight for you. You get the drift. As we’ve said before , attrition isn’t a dirty word, and it’s not going away.

Call Center

Call Center Contact Center Outsourcing Outsourcing Insurance

Global Sourcing Brief

Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

Contact Center Attrition and the RFP: You’re Asking the Wrong Questions

Stay Connected