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Consider this: One agent on an outsourced program is invested in their work but is also seeking to grow their career. By consistently achieving their performance objectives and adding to their skill set, they get promoted to an advanced role but on a different program within the contactcenter. Seems simple enough.
As one of three contactcenter vendors supporting ordermanagement for this organization at a global level, we deliver logistics support, change management, and technical documentation. The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years.
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