Blue Ocean

JULY 15, 2024

It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. The post The 5 Biggest Challenges Facing In-House Contact Centers.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

JUNE 17, 2021

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JULY 15, 2024

It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. The post The 5 Biggest Challenges Facing In-House Contact Centers.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. We sum the specialists’ mission up in one sentence: “Drive cost out of our client’s business while enhancing the customer experience.” Complex customer service scenarios are our sweet spot.

Out-Tasking 59

Out-Tasking Automation Order Management Time Savings 59

Blue Ocean

JANUARY 31, 2023

Provide: – The current size of the team – The scope of work/nature of agent tasks – Summarize how the program is similar to our own requirements This last example is probably going to produce the most meaningful insight for you. Download our Contact Center Buyer’s Guide today. You get the drift.

Call Center 52

Call Center Contact Center Outsourcing Outsourcing Insurance 52

Blue Ocean

OCTOBER 30, 2024

Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management. How does that expense compare to the cost of your in-house customer service ?

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Blue Ocean

OCTOBER 17, 2023

Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call. If you are tasked with doing an assessment yourself, you can often see the correlation between a specific industry vertical and the 3 rd party assessor.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59