Blue Ocean
JULY 2, 2024
Our position is: one size does not fit all when it comes to customer care. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. What Kind of Outsourced Contact Center Is Right for You?
Blue Ocean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. What’s your maximum class training size for in-person training? Need some insight? For remote training?
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Blue Ocean
OCTOBER 17, 2023
When you go to RFP for your next outsourcer, how can you verify that the companies you’re engaging are truly committed to running a sustainable, socially aware, ethically governed business? What 3 rd Party ESG Validation Is Right for You? Evaluating ESG through your RFP is complex.
Magellan Solutions
SEPTEMBER 10, 2019
Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Agent expertise.
Blue Ocean
FEBRUARY 14, 2024
But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.
Blue Ocean
FEBRUARY 14, 2024
But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.
Blue Ocean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. What’s your maximum class training size for in-person training? Need some insight? For remote training?
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