Contact Center Outsourcing Right-Sizing Service 
Blue Ocean
JULY 2, 2024
Our position is: one size does not fit all when it comes to customer care. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. What Kind of Outsourced Contact Center Is Right for You?
Blue Ocean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Client Service What is the average length of your client relationships? Need some insight? For remote training?
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Magellan Solutions
SEPTEMBER 10, 2019
Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Defective products.
Blue Ocean
FEBRUARY 14, 2024
That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset. If you want to dive into the deep end, read on.
Blue Ocean
OCTOBER 17, 2023
When you go to RFP for your next outsourcer, how can you verify that the companies you’re engaging are truly committed to running a sustainable, socially aware, ethically governed business? What 3 rd Party ESG Validation Is Right for You? Evaluating ESG through your RFP is complex.
Blue Ocean
FEBRUARY 14, 2024
That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset. If you want to dive into the deep end, read on.
Blue Ocean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Client Service What is the average length of your client relationships? Need some insight? For remote training?
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