Magellan Solutions

JUNE 9, 2021

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.

Contact Center Outsourcing 52

Contact Center Outsourcing Call Center Outsourcing BPO 52

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 59

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 52

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

Call Center Reduced Overhead Contact Center Outsourcing Outsourcing 52

Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

Call Center Reduced Overhead Contact Center Outsourcing Outsourcing 52

Magellan Solutions

JULY 16, 2021

Ever wonder what factors affect the final Telemarketing Services Prices ? In this article, we will look at the seven most critical factors that can affect telemarketing services prices. 7 Important Factors Affecting Telemarketing Services Prices 2021. Determine how much service you’ll need. Level of Experience.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Blue Ocean

OCTOBER 30, 2024

Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management. How does that expense compare to the cost of your in-house customer service ?

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.

Call Center 40

Call Center Contact Center Outsourcing BPO Out-Tasking 40

Magellan Solutions

JUNE 21, 2016

Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). Reducing costs was, and continues to be, the primary reason why companies consider outsourcing. They get high-quality service. They learn how a contact center works.

Outsourcing 56

Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? 24/7 Answering Service. Virtual Receptionist Service. Inbound Calling.

Call Center 52

Call Center Service BPO Customer Support 52

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Blue Ocean

JUNE 26, 2018

We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? The Secrets to Successful Customer Service. We want to hear from you.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Client Service What is the average length of your client relationships? Need some insight?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Client Service What is the average length of your client relationships? Need some insight?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing. “ Select an Outsourcing Location.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Magellan Solutions

FEBRUARY 4, 2021

BPO industry in the Philippines is the country’s biggest services export sector. As well as an industry leader in contact center outsourcing. The same report cited that 60% of all US companies use BPO services in the Philippines. These contact centers and other outsourcing services.

Call Center 52

Call Center BPO Contact Center Outsourcing Outsourcing 52

Blue Ocean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. We measure “How would the customer rate the service experience?” as part of our QA process.

Data Entry 52

Data Entry Call Center Reduced Costs Sales 52

Blue Ocean

OCTOBER 21, 2024

It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. This is an example of a company that understands how important it is to deliver outstanding service to existing customers.

Customer Service 52

Customer Service Sales Customer Support Service 52

Blue Ocean

FEBRUARY 17, 2022

In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency. But what about when crisis hits?

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Blue Ocean

JANUARY 31, 2023

In an outsourced environment, your potential partner may be supporting programs as diverse as enterprise tech support and customer service for consumer packaged goods; emergency roadside assistance and insurance claims in-take; loyalty program membership account management and telecom consumer tech troubleshooting.

Call Center 52

Call Center Contact Center Outsourcing Outsourcing Insurance 52

Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. Complex customer service scenarios are our sweet spot. The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years.

Out-Tasking 52

Out-Tasking Automation Order Management Time Savings 52

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inconsistent service.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

JULY 15, 2024

It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Recruiting the Right Agent Profile Staffing for exceptional service agents represents another pain point for the in-house center.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JULY 13, 2023

As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action. Blue Ocean was thrilled to partner with our client over the course of this event.

Outsourcing 92

Outsourcing Customer Service Contact Center Outsourcing Service 92

Blue Ocean

JULY 15, 2024

It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Recruiting the Right Agent Profile Staffing for exceptional service agents represents another pain point for the in-house center.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

DECEMBER 15, 2022

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!

Contact Center Outsourcing 10

Contact Center Outsourcing Outsourcing Customer Service Service 10

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset. The goal is revenue protection and growth.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

OCTOBER 7, 2024

During your site visit, you can assess for yourself how the center handles the delicate balance of driving productivity and efficiency to meet your grade of service goals while also considering the human impact of those business decisions on the frontline agents.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

During your site visit, you can assess for yourself how the center handles the delicate balance of driving productivity and efficiency to meet your grade of service goals while also considering the human impact of those business decisions on the frontline agents.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset. The goal is revenue protection and growth.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Intugo

JULY 20, 2023

Among the brands’ new practices is the Contact Center in Mexico , which is nothing more than a new form of customer service. With this new tool, companies can become more present in the consumer’s life since they opened a more efficient and agile contact channel. Quick transfer to human service.

Customer Service 40

Customer Service Automation Service Sales 40

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JANUARY 23, 2024

And that beginning is this – PayScale cites an average $16/hour for a customer service rep. Of course, average wages for a contact center worker vary greatly depending on your geographic region, your industry, and your required skills and experiences, which is why Payscale also gives a range of $11 to $21 (USD) for the same position.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52