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Although many companies have utilized large-scale third-party enterprises, independent contractors, freelancers, and other externalserviceproviders on occasion, the use of BPO has increased. The main driving forces behind this shift in adoption are the demands for agility, connection, and cost-control.
Business Process Outsourcing, or BPO, is the process of outsourcing or partnering with an externalserviceprovider to manage a companys non-core routine tasks. They might leverage BPO for customerservice, BPM for internal workflows, and KPO for strategic planning. Lets dig in. What is BPO?
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