31 West

SEPTEMBER 28, 2024

Typically, a customer journey map is a table or infographic showing the contact points between a consumer, a product or service, and their path to purchase. Increase customer loyalty – Customers who are satisfied with quality and service are likelier to become loyal. And they will be different for every business.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Blue Ocean

FEBRUARY 19, 2025

When you are moving your customer support channels from one outsourcer to another, you cant let the slow-turning wheels of legal compromise your cutover. With an MOU in place, the new partners talent acquisition team can immediately start work on the agent profile and begin building out their skill assessments, job postings, etc.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Affirma

SEPTEMBER 3, 2021

Technology is rapidly changing, and customer expectations are changing just as fast. Online shoppers might expect personalized experiences, product users may look for 24/7 customer support. Choosing the right person for the job can be a challenging task. It can be difficult to know where to spend your time and resources.

Marketing 52

Marketing Engineering Sales Collaborations 52