Influx

MARCH 11, 2024

Both pre-sales and post-sales support are essential components of the customer support lifecycle, albeit with different customer expectations and goals. Influx provides an extra layer of support for your internal team to help you reach more customers faster, no matter where they are on their journey.

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

31 West

SEPTEMBER 28, 2024

Customer Journey Map (CJM) is a powerful visualization tool that improves customer experience and increases the effectiveness of marketing strategies. What is a Customer Journey Map? Source: Customer Thermometer So, what is a CJM? How to Craft an Effective Customer Journey Map?

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Blue Ocean

FEBRUARY 19, 2025

When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. If you need training insights, weve got an eBook for that.)

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52