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Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers. According to Deloitte's 2020 Global Outsourcing Survey, 70% of companies cite cost reduction as a primary reason for BPO adoption.
In recent times, using virtual assistants for tasks like scheduling, data entry, and customersupport has become popular. It allows businesses to focus on their core competencies while gaining the additional support and cost benefits provided by outsourcing.
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