31 West

MAY 4, 2024

Apptivo Pricing :- Apptivo has four plans : Lite: $20/month Premium: $30/month Ultimate: $50/month Enterprise: Custom Key Features :- Contact Management and Customer Support : Manage all your contacts in one place and use its ticketing module to resolve customer queries efficiently.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Raya Contact Center

MARCH 20, 2023

The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across many verticals.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across many verticals.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. If you own a restaurant supply-chain management firm, for example, providing fresh food to local eateries is likely your primary expertise.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Perficient Digital Transformation

NOVEMBER 6, 2023

Choosing the Right Solution: ERP vs. Order Management for Supply Chain and Customer Support In today’s complex business landscape, efficiently managing your supply chain and providing excellent customer support are critical to staying competitive and meeting customer expectations.

Supply Chain Management 52

Supply Chain Management Order Management Inventory Management Customer Support 52

Raya Contact Center

FEBRUARY 21, 2024

The 2024 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across many verticals.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Zinnov

SEPTEMBER 18, 2024

By doing so, Adidas aims to streamline its Supply Chain Management and Finance functions, complementing its operations in the US market. Dramatically reduced operational costs and accelerated delivery of cutting-edge Retail technologies like Guest Order Management Systems, AR/VR Shopping experience, etc. The result?

Retail 52

Retail Supply Chain Management E-Commerce Inventory Management 52

CDS

SEPTEMBER 7, 2021

—Guido Gries, Managing Director, Air & Sea Logistics Americas, Dachser The past two years have driven change through every corner of business – from internal meetings to customer engagement. Supply chain management is no exception. Supply chains are complex, global, and increasingly interconnected.

Supply Chain Management 52

Supply Chain Management Retail Finance Analytics 52

IBM Services

JANUARY 31, 2024

With rising consumer and stakeholder expectations around ethical and responsible supply chains, who supplies your organization’s goods and services is also a C-suite consideration. The sourcing process sits within supply chain management and is used for identifying, vetting and selecting the best suppliers.

Sourcing 98

Sourcing Strategic Sourcing Outsourcing Supply Chain Management 98

Magellan Solutions

JULY 21, 2023

The benefits of blockchain in outsourcing cover several industries, including the following: Healthcare Finance Supply chain management The increasing popularity of blockchain technology for outsourcing services for small businesses in 2023 is remarkable. Moreover, it reduces costs and streamlines operations.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

NoonDalton

SEPTEMBER 9, 2024

This model is often project-based or limited to a particular function, such as payroll, customer support, or data entry. For example, Business Process Outsourcing (BPO) often involves hiring offshore providers to handle routine tasks like customer service or data management.

Managed Services 52

Managed Services Outsourcing Management Service 52

Planergy Software

AUGUST 9, 2022

How better management in AP can give you better flexibility for cash flow management. Fulfillment Inventory Management Supply Chain Management. provide customer support, and close sales. Download Free Copy. What Is Dropshipping? The Pros and Cons For Business. Written by. Keith Murphy.

Inventory Management 52

Inventory Management Retail Supply Chain Management Manufacturing 52

Amzur

JANUARY 10, 2024

These objectives could be something like: Dollars you can save immediately with AI adoption % of improvement in customer satisfaction/ engagement Error reduction and reworking rate in your SDLC Example: Enhanced customer experience is the need of the hour.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Magellan Solutions

MAY 16, 2021

Outsource live chat is a proven great addition to that personalized customer experience. Over the past few years, 41% of customers prefer chat support services as their top choice for customer support. . Inobtrusive embedded live chat support on the customer’s buying journey is commended.

Outsourcing 52

Outsourcing Supply Chain Management Manufacturing Banking 52

NoonDalton

JULY 29, 2024

Automation helps retailers maintain accurate inventory levels, streamline order fulfillment, and provide timely customer support, which is essential for maintaining customer satisfaction and loyalty. Manufacturing : RPA is used in manufacturing for tasks such as supply chain management, procurement, and quality control.

Automation 52

Automation Robotics Process Automation Healthcare Data Entry 52

NoonDalton

MAY 20, 2024

Manufacturing : Manufacturers frequently outsource production, supply chain management, and quality control to address skills shortages and enhance operational efficiency. Outsourcing partners in regions like Southeast Asia and Eastern Europe are known for their proficiency in customer service and support roles.

Outsourcing 52

Outsourcing Manufacturing Cybersecurity Payroll 52

Planergy Software

JANUARY 5, 2022

Production Support Materials: This refers to items you’ll need to pack and ship items, such as tape, boxes, bags, labels, etc. Services: These are services you need to support your business, such as your web hosting, customer support, legal team, etc. Use PLANERGY to manage purchasing and accounts payable.

BPO 52

BPO Supply Chain Management Finance Marketing 52

inDinero

DECEMBER 22, 2021

Netsuite offers a Cloud-based ERP and Business Management solution that enables companies of all sizes to manage every aspect of their business in one place. NetSuite includes industry-specific functionality for growing businesses such as customer relationship and order management, accounting, and supply chain management.

Accounting 52

Accounting Software Right-Sizing Inventory Management 52

Magellan Solutions

MAY 8, 2024

AI algorithms can accurately predict demand by crunching massive amounts of data, including sales patterns, customer behavior, and market trends. AI-enabled Chatbots for Customer Support No one likes waiting on hold or dealing with frustrating automated systems. Talk about a game-changer!

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Magellan Solutions

JULY 19, 2021

Also data analytics help in the prediction of potential supply shortages. This is further proven in a recent survey of the Council of Supply Chain Management Professionals. Wherein 93% of shippers and 98% of third-party logistics firms feel that data-driven decision making is crucial to supply chain activities. .

Data Entry 52

Data Entry Outsourcing Analytics Retail 52

Amzur

JANUARY 18, 2024

These objectives could be something like: Dollars you can save immediately with AI adoption % of improvement in customer satisfaction/ engagement Error reduction and reworking rate in your SDLC Example: Enhanced customer experience is the need of the hour.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

These objectives could be something like: Dollars you can save immediately with AI adoption % of improvement in customer satisfaction/ engagement Error reduction and reworking rate in your SDLC Example: Enhanced customer experience is the need of the hour.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

These objectives could be something like: Dollars you can save immediately with AI adoption % of improvement in customer satisfaction/ engagement Error reduction and reworking rate in your SDLC Example: Enhanced customer experience is the need of the hour.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Raya Contact Center

MARCH 13, 2022

The 2022 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Teresa Harris, COP, Global Supplier Relationship Manager, GE, Mary D. RAYA CX provides next-generation customer support on behalf of clients across many verticals. About RAYA CX.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

IBM Services

FEBRUARY 9, 2024

” With the right data and development framework , existing open source AI models and tools can be tailored to almost any real-world scenario, from customer support uses to supply chain management to complex document analysis.

Right-Sizing 102

Right-Sizing Out-Tasking Sourcing Research 102

Everest Group

NOVEMBER 21, 2024

The early adoption pattern of agentic AI reflects a strong preference for horizontal use cases (Exhibit 1) with functions such as sales & marketing , customer support and HR leading the pack, though the industry-specific processes are also expected to pick up soon. Reach out to discuss this topic in depth.

Right-Sizing 130

Right-Sizing Robotics Process Automation Supply Chain Management Automation 130

Offshore India Data Entry

FEBRUARY 5, 2025

The majority of businesses approach Business Process Outsourcing (BPO) to manage customer support, data management, finance, and IT services. Comprehensive Services A leading BPO firm should provide diverse services, including customer support, data entry, IT support, and finance outsourcing.

BPO 52

BPO Data Entry Offshoring Supply Chain Management 52

Offshore India Data Entry

FEBRUARY 5, 2025

The majority of businesses approach Business Process Outsourcing (BPO) to manage customer support, data management, finance, and IT services. Comprehensive Services A leading BPO firm should provide diverse services, including customer support, data entry, IT support, and finance outsourcing.

BPO 52

BPO Data Entry Offshoring Supply Chain Management 52

Automation Anywhere

NOVEMBER 19, 2020

In terms of PV, it can reduce the time and effort spent on data entry—tracking safety issues, optimizing customer support, managing communications, and reporting—and increase the time for human workers to pursue higher-level work.

Automation 98

Automation Robotics Process Automation Supply Chain Management Data Entry 98

Amzur

JANUARY 28, 2025

Integrating cloud technology with Enterprise Resource Planning (ERP) systems creates a seamless bridge between backend operations and customer experience (CX) outcomes. Moreover, cloud-enabled ERP systems provide scalability and flexibility, empowering retailers to adapt to fluctuating customer demands without disruptions.

Retail 94

Retail Inventory Management Analytics Sales 94

Perficient Digital Transformation

MARCH 18, 2025

Financial Planning Automate budget management, financial forecasting, and investment analysis to optimize financial strategies. Customer Support Handle customer inquiries, process transactions, and provide personalized financial advice. IT Helpdesk Resolves issues and creates/view support tickets.

Efficiency 52

Efficiency Human Resources Supply Chain Management Sales 52

Groove Technology

MARCH 14, 2025

Platform Key Features Use Cases Pricing Model AWS Elastic Beanstalk Auto-scaling, multi-language support, full AWS integration Enterprise web apps, scalable backends Pay-as-you-go: Pay only for EC2/S3/RDS resources used Free Tier: 750 hrs/month EC2 t2.micro Support : Is adequate customer support available for troubleshooting?

Service 100

Service Flexibility Engineering Analytics 100

The Scalers

FEBRUARY 18, 2025

Other services include customer support, finance & accounting, HR, content creation, manufacturing, data processing, R&D, sales, and supply chain management. The most common services organisations offshore are tech-related solutions like software development and IT consulting. Why do companies offshore?

Offshoring 52

Offshoring Engineering Right-Sizing Outsourcing 52