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According to Deloitte's 2020 Global Outsourcing Survey, 70% of companies cite cost reduction as a primary reason for BPO adoption. A report by Research and Markets predicts that the global professional services market will reach $8.5 trillion by 2025. FAQs What's the difference between BPO and KPO?
Multichannel Support: Handling customer inquiries across various channels—phone, email, live chat, and social media—can be streamlined through outsourcing, providing consistent and high-quality customer interactions. This includes data migration, form processing, and database management.
Reducingcosts: You’ll undoubtedly save money by augmenting your team with external professionals, especially if your organisation is based in a Western country. Besides compensation, you’ll reducecosts because you won’t need to spend on infrastructure, training or onboarding.
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