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Unlike BPO, which emphasizes efficiency and scalability, KPO aims to deliver strategic value by providing high-level services such as market research, legal support, data analytics, and engineering design. Cost Efficiency Outsourcing reduces overhead costs associated with hiring, training, and maintaining an in-house team.
Talent Pool Constraints : Talent pool limitations pose another constraint. Companies need to access specialized skilled individuals, such as Data Scientists, Cloud Architects, Cybersecurity Experts, UX designers, and Artificial Intelligence (AI)/Machine Learning (ML) experts globally to stay competitive as innovation accelerates.
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