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Design Do’s and Don’ts for Retailers This Holiday Season

Forrester Digital Transformation

Retailers can improve their websites and boost customer experience this holiday season by applying these tips.

Retail 245
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Drive Growth With Digital Accessibility: Best Practices From Three Retailers

Forrester Digital Transformation

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9

Retail 246
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Today in Global Small Business: Making International Shipping Easier For Brands and Retailers

The Global Small Business Blog

©iStock/Tryaging What's affecting me, my clients, my colleagues and other global small business owners: Making international shipping easier for brands and retailers. Design thinking was supposed to fix the world. General e-commerce statistics for 2023 and forward. Where did it go wrong ?

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‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey & Company

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist.

Retail 109
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Sustainability in Retail and CPG: A Reactive Approach Will No Longer Work | Blog

Everest Group

With increasing customer preferences for environmentally friendly products and evolving government regulations, retail and consumer packaged goods (RCPG) enterprises are being compelled to embrace sustainable practices. 5% of revenue is the cost of waste and waste disposal on average for retailers and CPG companies.

Retail 147
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Gluttonous Persuasion: The Christmas Dinner Problem Of Retail

Forrester Digital Transformation

Retailers: of course it’s ok to influence people to choose your products. What you should avoid is veering from persuasion into coercive and deceptive design (formerly referred to as dark patterns).

Retail 130
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Mulesoft APIs for Retail: Building a Connected Retail Customer Experience for Greater Success

Groove Technology

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.

Retail 130