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You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

Blue Ocean

The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. But we’ve got you—just grab a copy of our latest eBook. The post You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook] appeared first on Blue Ocean.

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Introducing: ‘Transition from outsourcing to offshoring’ — A guide on building resilient tech teams

The Scalers

We often hear they fail to discern between offshoring and outsourcing — two of the most popular engagement and hiring models. Some have tried outsourcing with not-so-good results, while others are still exploring their options and don’t (really) know what route to take.

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Staff augmentation vs outsourcing: what’s the best fit for you?

The Scalers

You’ve heard organisations having great experiences outsourcing engineers… and others getting not-so-good results. In this article, we compare staff augmentation vs outsourcing, analyse their pros and cons, and teach you how to make the right choice. What’s the difference between staff augmentation and IT outsourcing?

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Benefits of the offshore in-house vs outsource team model

The Scalers

Building an in-house team is a traditional way companies build a team of developers, but two strategies have challenged this approach in recent years — outsourcing and offshore in-house teams. In-house vs outsource teams: how they differ First, let’s take a closer look at outsourcing.

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Legal entity or GEO?

Safeguard Global

Depending on your organization’s unique goals, Global Employment Outsourcing (GEO) , also known as an employer of record, could be a smarter and more cost-effective alternative to quickly gain an international presence. Download it now.

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Offshore development teams: a solution to the great resignation?

The Scalers

CONTENTS Deciding whether to outsource or offshore Building offshore teams as a solution to the great resignation Crisis proofing your operations with offshore teams Enabling remote and hybrid work models Partnering with an offshore development expert. Deciding whether to outsource or offshore. Understanding Offshore Development eBook.

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What You Need to Know About Contact Center BCP When Outsourcing

Blue Ocean

As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved. A Brief Example.