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How to minimize customer support backlog (eBook guide)

Influx

Ticket backlog makes it more challenging to respond quickly to customers, straining customer relationships and negatively impacting their perception of the company’s commitment to service. Get the eBook with solutions to clear the inbox with effective backlog management and lower your first contact resolution rates.

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Shared Services Trends in 2021: State of Global Shared Services Report

Chazey Partners

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

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The Everest Group Learning Services PEAK Matrix 2021

CGS Inc

CGS Positioned as a Major Contender and Star Performer in Everest Group's Learning Services PEAK Matrix ® 2021. The 2021 PEAK Matrix® report analyzed the capabilities of 21 providers and identified 14 service providers as the “2021 Major Contenders” based on the assessment of market impact and vision & capability. Everest Group.

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Jira vs Servicenow Compared 2023

31 West

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

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3 Mistakes Organizations Make While Developing ABM Programs

Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Wasteful technology and service spending. Inadequate contact inventory within universe.

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Combating the Australasian talent crunch with offshore teams

The Scalers

DOWNLOAD EBOOK. Ultimately, it’s a case of supply and demand — there’s an imbalance between the need for a digitally savvy workforce and the number of people trained and experienced in specifically required skillsets such as AI and machine learning, cloud computing, platform services, and cybersecurity, among others.

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Offshore development teams: a solution to the great resignation?

The Scalers

Understanding Offshore Development eBook. Download Ebook. If a company has the right engineering talent, it can implement this strategy and deliver digital products and services to its customers quicker and more accurately. Our offshoring services will offer you a solution to the great resignation. What is it?