The Global Small Business Blog

AUGUST 16, 2024

©iStock/SeanPavonePhoto Japan offers a solid population of middle-class consumers with high disposable incomes and a keen interest in new technologies, which makes it ideal for international businesses that offer premium goods, services or innovative digital solutions. As the he fourth-largest economy in the world after the United States, China and Germany, Japan offers companies eyeing expansion an exciting opportunity to grow their business in a truly unique market.

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Marketing Service 200

Premier BPO

AUGUST 16, 2024

With ever-evolving customer demands, contact centers are at a crucial juncture, with mounting pressure from various customers, with instant resolution the key for Gen Z, personalized support of utmost importance for baby boomers, and, top of it all, AI shaping the way we interact with customers at various touch points. Customer Care leaders face the challenge of integrating cutting-edge technology while providing customers’ desired human touch.

Outsourcing 94

Outsourcing BPO Co-Sourcing Labor Costs 94

Eclaro

AUGUST 16, 2024

You’re the owner of a small or midsize business and you’re thinking that, when it comes to growth and scale and reaching goals, limitations around your workforce are a major challenge. You’re probably right. And you’re definitely not alone. Now, you may also be thinking that solving staffing problems through outsourcing and offshoring only applies to large business operations.

Offshoring 86

Offshoring Outsourcing 86

V-Soft Consulting

AUGUST 16, 2024

Ever wonder how the multinational IT conglomerates are handling their thousands of IT issues with such perfection? Undoubtedly, most of them are depending on the power of the ServiceNow IT Service Management solution.

Management 83

Management Service 83

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Perficient Digital Transformation

AUGUST 16, 2024

In this series, we’re talking about why your healthcare organization (HCO) can and should support caregivers who are caring for the patients and members your organization serves. Supporting caregivers makes good business sense for your HCO. Remember, supported caregivers: Lead to more satisfied patients/members Demonstrate your HCO’s value proposition, which leads to more conversions Help your patients/members adhere to their care plans, which leads to healthier patients/members overall Let’s re

Healthcare 52

Healthcare Insurance Out-Tasking Jobbing 52

Mattsen Kumar

AUGUST 16, 2024

Credit unions are not just financial institutions but beacons of financial inclusivity and innovation, adapting to changing financial needs and technological advancements. Serving over 1.5 million members, including 100,000 junior depositors, Credit unions are an integral and proud part of the UK economic landscape. As per the latest data from the Association of British Credit Unions Limited, there were 246 credit unions in the UK.

Banking 52

Banking Customer Support Accounting Streamline Operations 52

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries across geographies.

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Healthcare Collaborations Marketing Efficiency 52

Perficient Digital Transformation

AUGUST 16, 2024

At Perficient, our team’s expertise and enthusiasm drive our success. Today, we’re excited to spotlight Cheryl Moore, Salesforce Portfolio Specialist, who’s eagerly anticipating Dreamforce 2024. An Experience Salesforce Expert Cheryl brings a wealth of experience to her role at Perficient. With over 5 years at our company and 9 years in the Salesforce ecosystem, she specializes in serving the CMT (Communications, Media & Technology), High Tech, and Life Sciences industries.

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Everest Group

AUGUST 16, 2024

Catch Everest Group’s Rita Soni on this podcast as they delve into the environmental and social impacts of Generative AI starting with the workforce of the future. They explore how impact sourcing can help mitigate AI’s looming energy crisis. Discover why tech companies are hiring and training people from disadvantaged communities and why this strategy will be crucial in the coming years as the demand for AI continues to grow.

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Impact Sourcing Sourcing 52

Capgemini

AUGUST 16, 2024

Building Gen AI applications for business growth – actions behind the scenes Capgemini 21 Mar 2024 Facebook Linkedin Over the last few years, we have been witnessing a strong adoption of artificial intelligence and machine learning (AI/ML) across industries with a wide variety of applications. Use cases range from cost reduction via automation to the generation of additional business via the introduction of AI-infused products and services.

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Co-Sourcing Retail Call Center Engineering 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Capgemini

AUGUST 16, 2024

Innovation, meet intelligence. Join us at Google Cloud Next ’24 to discover next-level digital transformation Herschel Parikh 2 Apr 2024 Facebook Twitter Linkedin Reflecting on the past year, it’s truly remarkable how technology has accelerated innovation across industries. Particularly generative AI, once a niche concept, has rapidly become a cornerstone of tech discussions.

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Insurance Inventory Management Sales Retail 52