The Global Small Business Blog
JULY 12, 2024
©iStock/thitivong Globalization refers to the process of connecting the world economy more closely through the flow of goods, services, investment, technology, data, ideas, and workers. It began around 1870 and took off in the decades after World War II as countries started reducing restrictions on capital and trade flows in anticipation of benefits to growth and welfare.
Wirtek
JULY 12, 2024
We are thrilled to announce that Wirtek has acquired the assets of Seluxit A/S, a Danish IoT company. This acquisition is a significant milestone in our growth strategy, allowing us to enhance our expertise in the clean energy sector and expand our service offerings.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eclaro
JULY 12, 2024
What is it really costing your business to hire IT professionals? Where have IT salaries been headed (hint: it’s not down) and what do those dollars mean for employee satisfaction and retention (hint: not as much as you might think). A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S.
Premier BPO
JULY 12, 2024
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Intelligent Sourcing
JULY 12, 2024
Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter recently attended a CCMA event in Manchester focused on the buy-side – the companies that need to create their own CX team or buy in expertise from a specialist […] The post CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective appeared first on Intelligent Sourcing.
Mattsen Kumar
JULY 12, 2024
The utility sector in the UK, encompassing essential services like energy, water, and waste management, is the backbone of everyday life, powering homes and businesses across the nation. Despite its crucial role, the sector has historically faced challenges in meeting customer expectations, often needing to catch up in innovation and customer service.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Mattsen Kumar
JULY 12, 2024
The utility sector in the UK, encompassing essential services like energy, water, and waste management, is the backbone of everyday life, powering homes and businesses across the nation. Despite its crucial role, the sector has historically faced challenges in meeting customer expectations, often needing to catch up in innovation and customer service.
Perficient Digital Transformation
JULY 12, 2024
As we delve into the application of Universal Design principles within health systems, it’s essential to understand why this approach matters so profoundly. Universal Design aims to create environments that are accessible, usable, and beneficial for everyone, regardless of age, ability, or background. When applied to health systems, these principles can transform the patient experience, enhance healthcare outcomes, and foster inclusivity.
Mattsen Kumar
JULY 12, 2024
The utility sector in the UK, encompassing essential services like energy, water, and waste management, is the backbone of everyday life, powering homes and businesses across the nation. Despite its crucial role, the sector has historically faced challenges in meeting customer expectations, often needing to catch up in innovation and customer service.
Unosquare
JULY 12, 2024
In 2024, MVP development continues to be shaped by integrating advanced technologies such as AI, the demand for personalized experiences , the strategic advantages of remote development, heightened cybersecurity concerns, and the adoption of low-code tools. These factors underscore the importance of rapid MVP development, which allows businesses to stay agile, reduce risks, and maintain their competitiveness.
Advertisement
Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
SEBPO
JULY 12, 2024
SEBPO’s Alvin Rose on the Human Signals Podcast Total 0 0 0 0 SEBPO’s Alvin Rose on the Human Signals Podcast Excited to share our latest podcast episode live from Customer Contact Week 2024 in Las Vegas! Join Oliver and Bo as they dive deep with Alvin Rose , VP of Client Solutions at SEBPO , who brings over 30 years of expertise in BPO and customer experience.
Perficient Digital Transformation
JULY 12, 2024
Databricks has recognized David Callaghan as a Partner Champion. As the first Perficient colleague to receive inclusion in the program, David is paving the way for others to get their footing with the partner. Program Overview To be a Databricks Partner champion, one must: Display Thought Leadership Harness Technical Expertise Become Community Leader Demonstrate Innovation Individuals who show promise and interest are approached with an intensive multi-step program that leads to becoming an offi
Premier BPO
JULY 12, 2024
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Unfortunately, this is not a one-off occurrence. This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating.
Everest Group
JULY 12, 2024
The report examines gen AI use cases across various segments of TA, including candidate attraction and engagement, sourcing and screening, TA admin, and vendor sourcing and management.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
SPD Load
JULY 12, 2024
Whether you are running a startup or a big enterprise, having reliable HR software is a must. HR tools were created to. The post The Best HR Software Solutions for Your Business first appeared on SpdLoad.
Everest Group
JULY 12, 2024
In this report, we explore generative AI use cases across various segments of marketing services, including customer interactions, content creation, campaign management, marketing support, media channels, data analytics, and reporting.
Go4Customer
JULY 12, 2024
The BPO services market has been especially promising over the past years especially in India where it was estimated to reach up to $38 billion in 2021. India's outsourcing market accounts for 56% of the world BPO industry and the country is now known as the outsourcing hub of the world. It brings all the possibilities that a BPO industry requires such as skilled man power, cheap cost and supportive policies offered by the governmen.
Everest Group
JULY 12, 2024
The report provides an in-depth analysis of generative AI use cases across various CXM components, including customer services and support, sales and collections, order fulfillment, and value-added services.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Everest Group
JULY 12, 2024
In this report, we explore gen AI’s potential across the HR value chain, highlighting how enterprises are transitioning from pilot projects to full-scale deployments.
Expert insights. Personalized for you.
183 
Let's personalize your content